Refund policy

Returns & Refunds

At Velvet Noor Atelier, all sales are final unless otherwise required under New Zealand consumer law.

Change of Mind

We do not accept returns, exchanges or refunds for change of mind, including choosing the wrong fragrance, changing your mind after purchase, or deciding that a fragrance is not to your personal taste.

Due to the personal and hygienic nature of our products, opened or used perfumes, body oils, roller oils and intimate/body-care products cannot be returned for change of mind.

Damaged, Faulty or Incorrect Orders

If your order arrives damaged, faulty, defective or you receive an incorrect item, please contact us before sending anything back.

Please email us with your order number and clear photographs of the product and packaging so that we can assess the issue and determine the appropriate resolution.

Please do not send any products to an address unless Velvet Noor Atelier has specifically provided return instructions.

Where a remedy is required under New Zealand consumer law, Velvet Noor Atelier will work with you to arrange an appropriate remedy, which may include a replacement or refund. 

Hygiene

For health and hygiene reasons, we cannot accept the return of products that have been opened or used where the issue is simply a change of mind.

Contact Us

If you have an issue with your order, please contact us via email with your order number and details of the problem before taking any action regarding a return.

Customer email: vnacustomerenquiries@gmail.com

Velvet Noor Atelier ♡